Refunds and Returns

You have a legal right to change your mind about your purchase and receive a refund of its purchase price within 14 days of making your order. This refund is subject to the following conditions:

• If you change your mind about a purchase, you must let us know no later than 14 days after the day we deliver it and before it has been installed.
• You have to return the product at your own cost. We reserve the right to charge you any costs of collecting your product.
• You will not be able to return the product if the packaging has been tampered with and it is no longer in the original condition that it was supplied in.
• In some cases, because of the way you have treated the product, no refund may be due in particular if the packaging has been tampered with or it has been installed.

When and how we refund you

If you tell us you have changed your mind about a product that has not been delivered, we refund you as soon as reasonably possible, and in any event within 30 days. If we are refunding you for a product we are either collecting from you or you have arranged for it to be returned to us, we refund you as soon as reasonably possible after we have received confirmation from our product quality team that the product has not been tampered with and that the product remains in its original condition. We refund you by the method you used for payment. We do not charge a fee for the refund.

To let us know you want to change your mind, contact our Customer Care Team in writing by email (customer.care@mixergy.co.uk).

Please see our terms of sale for full details.